Spa Etiquette at Bali BISA

Booking Appointments

We recommend calling in advance to ensure that you get the time and therapist of your choice.

Punctuality

Please arrive a few minutes early to complete our consultation forms. These are important for us and will take a few minutes to fill out and we would like you to begin on time. We can send this form to you in advance if you prefer. If something prohibits you from arriving on time, please call and let us know.

Medical Conditions

To ensure your safety and ours, please advise us of any medical issues you may have. Not all treatments are suitable for all clients. Please disclose any concerns before your treatment begins. These will be noted in your consultation form.

Therapists/Technicians

If you prefer a specific therapist/technician please let us know so that we may schedule you accordingly.

Arrival

Please check in with the receptionist so that we know you are here. If no one is available at the front desk, please let someone know you are here. Please lower your voice when entering the spa area. This ensures comfort for all who are enjoying treatments with us.

Cancellations

We understand that sometimes you may need to cancel your appointment. It would be great if you are able to give us several hours’ notice.

Attire

Our goal is for you to be comfortable, so please wear whatever you would like. Many services require removal of the clothes, so we recommend that you wear something easy to remove. If modesty is an issue, our highly trained staff will ensure your complete comfort and will drape all areas of the body that are not being treated.

PLEASE NOTE: you will be given disposable underwear.

Jewelry

If possible, it is always best to leave your jewelry at home. You will be asked to remove any jewelry before receiving your treatments. If you do wear your jewelry, just remember to take it with you when you leave.

Communication with Therapists/Technicians

Your treatment is all about you. Please let us know what you like or dislike—light, music volume, or conversation. If you want more time spent on an area or different pressure, just say so. Our therapists are trained and happy to accommodate your needs. Questions are welcome!

Nudity Concerns

You will never be asked to change in front of any of our staff or other clients. All rooms are private. The therapist will always knock before entering. Only the area being treated will be uncovered, and draping will be used throughout. You may keep your underwear on if you prefer. Disposable underwear is available.

Shaving

Please do not shave right before a waxing or sugaring appointment. Male clients receiving facials should shave at least three hours prior to the appointment.

Sun

Please avoid the sun right before and for at least 24 hours after a treatment. Some treatments may require additional sun avoidance. Always use sunscreen with SPF 25 or higher.

Food Intake

We recommend staying hydrated before and after treatments. No specific diet is required for most services.

Cell Phone

To maintain a calm environment, please silence your phone or leave it at home.

Children

Only children receiving spa treatments are allowed in the spa area. For safety and relaxation, unattended children are not permitted.

Socializing

Please keep voices low while in the lounge to ensure a relaxing experience for all clients.